{"id":7702,"date":"2019-11-06T17:51:38","date_gmt":"2019-11-06T16:51:38","guid":{"rendered":"https:\/\/stk2019.acceseo.com.es\/millorar-el-departament-comercial-casos-reals\/"},"modified":"2019-11-06T17:52:42","modified_gmt":"2019-11-06T16:52:42","slug":"millorar-el-departament-comercial-casos-reals","status":"publish","type":"post","link":"https:\/\/www.atenciondellamadas.net\/ca\/millorar-el-departament-comercial-casos-reals\/","title":{"rendered":"Millorar el departament comercial: casos reals."},"content":{"rendered":"<p>Els departaments comercials s\u00f3n en molts sectors la pe\u00e7a clau per a l&#8217;empresa. Doten a la nostra empresa d&#8217;ulls, o\u00efdes, veu i mans i, en general, s\u00f3n un dels engranatges m\u00e9s a tenir en compte i que m\u00e9s cal cuidar. No obstant aix\u00f2 el fet de combinar treballadors en ruta i treballadors en les oficines, a m\u00e9s de que se solen usar diferents eines d&#8217;organitzaci\u00f3, fa que apareguen inconvenients, obstacles o p\u00e8rdues de productivitat en la labor del departament i, per tant, de l&#8217;empresa. A continuaci\u00f3 volem exposar diverses situacions reals en les quals vam haver de treballar a fons per a facilitar la tasca comercial de diversos clients nostres.<\/p>\n<ul>\n<li><strong>PROBLEMA<\/strong>: Errors en la cadena de comandes.<\/li>\n<li><strong>SOLUCI\u00d3<\/strong>: Estandaritzar les eines inform\u00e1tiques que van ser especialment disenyades per a l&#8217;activitat i grand\u00e0ria del client.<\/li>\n<li><strong>MILLORES<\/strong>: Els comercials en ruta i els treballadors de l&#8217;oficina parlaven el mateix llenguatge, per aix\u00ed dir-ho. No hi havia buits en el sistema i es van reduir dr\u00e0sticament els errors i retards en el lliurament de comandes.<\/li>\n<\/ul>\n<ul>\n<li><strong>PROBLEMA<\/strong>: Al no tenir personal d&#8217;oficina, els comercials havien d&#8217;estar en contacte amb la central log\u00edstica que, moltes vegades, acusava cert caos en tenir diverses persones de contacte de la mateixa empresa i cadascuna amb diferents nivells de coneixements sobre logistica.<\/li>\n<li><strong>SOLUCI\u00d3<\/strong>: Crear un pas intermedi, que externalitzat mitjan\u00e7ant STK era molt m\u00e9s econ\u00f2mic que un puesto de treball, perqu\u00e8 actuara com a central de comandes.<\/li>\n<li><strong>MILLORES<\/strong>: L&#8217;empresa de log\u00edstica va comen\u00e7ar a treballar correctament ja que la central de comandes externa estava especialitzada en tr\u00e0fic de mercaderies. A m\u00e9s els comercials guanyaven temps i es podien dedicar m\u00e9s als clients.<\/li>\n<\/ul>\n<ul>\n<li><strong>PROBLEMA<\/strong>: Desorganitzaci\u00f3 entre un gran nombre de comercials.<\/li>\n<li><strong>SOLUCI\u00d3<\/strong>: Crear i gestionar una agenda comuna en temps real amb avisos per SMS, email i trucades.<\/li>\n<li><strong>MILLORES<\/strong>: Encara que el nombre de comercials va continuar augmentant cada treballador anava completament al dia amb les seues tasques, les dels altres i les comunes. Es va guanyar molt\u00edssim en productivitat, en reducci\u00f3 de l&#8217;estr\u00e8s laboral i en consecuci\u00f3 d&#8217;objectius.<\/li>\n<\/ul>\n<ul>\n<li><strong>PROBLEMA<\/strong>:Problemes de feedback i de con\u00e8ixer l&#8217;opini\u00f3 real dels clients rspecte a l&#8217;empresa o el servei.<\/li>\n<li><strong>SOLUCI\u00d3<\/strong>: Llan\u00e7ar una campanya de captaci\u00f3 d&#8217;informaci\u00f3 i suggeriments mitjan\u00e7ant professionals especialitzats.<\/li>\n<li><strong>MILLORES<\/strong>: Els clients eren molt m\u00e9s sincers amb les enquestes realitzades per tercers que pel personal de la pr\u00f2pia empresa, ja que si tenien observacions que formular sobre la cadena comercial normalment al personal d&#8217;aquesta cadena no les hi esmentaven. Aix\u00ed es va ser captant una valuos\u00edssima informaci\u00f3 per a futures campanyes o serveis.<\/li>\n<\/ul>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_3d648c96fa8e2' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-7702\">\u00a1Haz clic para puntuar esta entrada!<\/div><div id='yasr-vv-second-row-container-3d648c96fa8e2'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-3d648c96fa8e2'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='7702'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='24'\r\n                                      data-rater-readonly='false'\r\n                                      data-rater-nonce='d36c7d1809'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-3d648c96fa8e2\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"7702\"\r\n                                   id=\"yasr-stats-dashicon-3d648c96fa8e2\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-3d648c96fa8e2\" class=\"yasr-vv-text-container\">(Votos: <span id=\"yasr-vv-votes-number-container-3d648c96fa8e2\">0<\/span>  Promedio: <span id=\"yasr-vv-average-container-3d648c96fa8e2\">0<\/span>)<\/span><\/div><div id='yasr-vv-loader-3d648c96fa8e2' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-3d648c96fa8e2'\r\n                              class='yasr-vv-bottom-container'\r\n                              style='display:none'><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>Els departaments comercials s\u00f3n en molts sectors la pe\u00e7a clau per a l&#8217;empresa. Doten a la nostra empresa d&#8217;ulls, o\u00efdes, veu i mans i, en general, s\u00f3n un dels engranatges m\u00e9s a tenir en compte i que m\u00e9s cal cuidar. No obstant aix\u00f2 el fet de combinar treballadors en ruta i treballadors en les oficines, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[208,209],"tags":[360,303,361],"class_list":["post-7702","post","type-post","status-publish","format-standard","hentry","category-productividad","category-secretaria-virtual-ca","tag-casos-reales-ca","tag-comercial-ca","tag-mejorar-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Millorar el departament comercial: casos reals.<\/title>\n<meta name=\"description\" content=\"Crear i gestionar una agenda comuna en temps real amb avisos per SMS, email i trucades.\" \/>\n<meta name=\"robots\" content=\"index, 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