{"id":7684,"date":"2019-11-06T17:07:13","date_gmt":"2019-11-06T16:07:13","guid":{"rendered":"https:\/\/stk2019.acceseo.com.es\/servei-extern-datencio-al-client\/"},"modified":"2019-11-06T17:07:13","modified_gmt":"2019-11-06T16:07:13","slug":"servei-extern-datencio-al-client","status":"publish","type":"post","link":"https:\/\/www.atenciondellamadas.net\/ca\/servei-extern-datencio-al-client\/","title":{"rendered":"Servei extern d&#8217;atenci\u00f3 al client."},"content":{"rendered":"<p>Una bona atenci\u00f3 al client destaca per: coneixement del producte, immediatesa i bons profesionals. I si a m\u00e9s f\u00f3ra econ\u00f2mica? Lluny estan els temps en els quals el fet de dedicar un espai f\u00edsic, recursos inform\u00e0tics i diversos operadors (amb la inversi\u00f3 que a\u00e7\u00f2 comporta) era l&#8217;excusa perfecta per a derivar aquestes tasques a secret\u00e0ries, becaris o qualsevol altre departament no especialitzat. Un servei extern d&#8217;atenci\u00f3 al client ofereix un personal especialitzat en les necessitats, productes i serveis d&#8217;una empresa determinada fins al punt que es converteixen en part de l&#8217;equip i donen una resposta \u00e0gil a les demandes dels clients. Els principals avantatges d&#8217;aquesta externalizaci\u00f3n s\u00f3n l&#8217;escassa inversi\u00f3 econ\u00f2mica, la flexibilitat de com es vol oferir el servei i la\u00a0rigorositat tant en el tracte com en els processos de gesti\u00f3 de la informaci\u00f3.<\/p>\n<p>Des del nostre punt de vista \u00e9s imprescindible integrar l&#8217;\u00e0rea externa en el comportament i protocols de recepci\u00f3 d&#8217;informaci\u00f3 de la pr\u00f2pia empresa. Aix\u00ed el client es sent ben at\u00e8s gr\u00e0cies a un tracte proper i sens dubte que l&#8217;est\u00e0 atenent personal especialitzat en el producte o servei, gr\u00e0cies a una formaci\u00f3 exhaustiva i a un estudi complet dels protocols de recepci\u00f3 de trucades. Si a a\u00e7\u00f2 li vam sumar <a href=\"\/ca\/la-informacio-en-la-pime-un-tresor-desaprofitat\" target=\"_blank\" rel=\"noopener noreferrer\">la monitoritzaci\u00f3 de les trucades<\/a> i els informes que es poden consultar tenim un servei que pot estalviar-nos molts mal de caps en la nostra oficina.<\/p>\n<p><strong>Caracter\u00edstiques m\u00e9s destacables del servei:<\/strong><\/p>\n<ul>\n<li>Elevad\u00edssima reducci\u00f3 de despeses.<\/li>\n<li>Desc\u00e0rrega de treball per al personal d&#8217;altres departaments.<\/li>\n<li>Augment de la satisfacci\u00f3 dels clients.<\/li>\n<li>Millora de la recol\u00b7lecci\u00f3 de dades i informaci\u00f3 \u00fatil provinent dels clients.<\/li>\n<li>Reducci\u00f3 del temps de resposta a les consultes o problemes.<\/li>\n<li>Millora de la imatge projectada cap als clients.<\/li>\n<li>Augment de la competitivitat respecte a altres empreses similars.<\/li>\n<\/ul>\n<p>Grans, mitjanes i petites empreses necessiten millorar cont\u00ednuament l&#8217;\u00e0rea d&#8217;atenci\u00f3 al client i externalitzar aquest servei sens dubte pot ser la difer\u00e8ncia entre atendre als clients i oferir-los un servei que satisfa\u00e7a les seues necessitats. Una eina indispensable per a cr\u00e9ixer i mantenir als clients que s\u00f3n sens dubte el m\u00e9s important per a la superviv\u00e8ncia del nostre negoci.<\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_b52c516f39199' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-7684\">\u00a1Haz clic para puntuar esta entrada!<\/div><div id='yasr-vv-second-row-container-b52c516f39199'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-b52c516f39199'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='7684'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='24'\r\n                                      data-rater-readonly='false'\r\n                                      data-rater-nonce='d05a0de49e'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-b52c516f39199\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"7684\"\r\n                                   id=\"yasr-stats-dashicon-b52c516f39199\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-b52c516f39199\" class=\"yasr-vv-text-container\">(Votos: <span id=\"yasr-vv-votes-number-container-b52c516f39199\">0<\/span>  Promedio: <span id=\"yasr-vv-average-container-b52c516f39199\">0<\/span>)<\/span><\/div><div id='yasr-vv-loader-b52c516f39199' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-b52c516f39199'\r\n                              class='yasr-vv-bottom-container'\r\n                              style='display:none'><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>Una bona atenci\u00f3 al client destaca per: coneixement del producte, immediatesa i bons profesionals. I si a m\u00e9s f\u00f3ra econ\u00f2mica? Lluny estan els temps en els quals el fet de dedicar un espai f\u00edsic, recursos inform\u00e0tics i diversos operadors (amb la inversi\u00f3 que a\u00e7\u00f2 comporta) era l&#8217;excusa perfecta per a derivar aquestes tasques a secret\u00e0ries, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7438,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[212,208],"tags":[253,328,329,330,327],"class_list":["post-7684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencion-al-cliente-ca","category-productividad","tag-atencion-ca","tag-cliente-ca","tag-costumer-service-ca","tag-externo-ca","tag-servicio-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Servei 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