{"id":7662,"date":"2019-11-06T16:22:12","date_gmt":"2019-11-06T15:22:12","guid":{"rendered":"https:\/\/stk2019.acceseo.com.es\/estrangers-residents-a-espanya-veins-molt-exigents\/"},"modified":"2019-11-06T16:22:12","modified_gmt":"2019-11-06T15:22:12","slug":"estrangers-residents-a-espanya-veins-molt-exigents","status":"publish","type":"post","link":"https:\/\/www.atenciondellamadas.net\/ca\/estrangers-residents-a-espanya-veins-molt-exigents\/","title":{"rendered":"Estrangers residents a Espanya: ve\u00efns molt exigents."},"content":{"rendered":"<p>Els estrangers, sobretot brit\u00e0nics, que viuen a Espanya s\u00f3n tan nombrosos com a exigents. En alguns municipis les comunitats de ve\u00efns estan m\u00e9s que acostumades als clients estrangers per\u00f2, segons ens diu la nostra experi\u00e8ncia, \u00e9s molt habitual que la satisfacci\u00f3 amb els serveis de gesti\u00f3 de la comunitat no siga la desitjada. Ja parlarem <a href=\"\/ca\/veins-contrariats-al-telefon-problema-real-resolt\" target=\"_blank\" rel=\"noopener noreferrer\">en una altra ocasi\u00f3<\/a> de les comunitats de ve\u00efns i la seua gesti\u00f3 telef\u00f2nica, per\u00f2 en aquest cas posarem l&#8217;accent als ve\u00efns estrangers i l&#8217;important que \u00e9s mantenir-los satisfets. Moltes empreses tradicionals de gesti\u00f3 de finques i terrenys volen ara arribar a aquest mercat ja que, en molts casos, els estrangers s\u00f3n majoria i poden decidir canviar d&#8217;administrador o fins i tot contractar els serveis d&#8217;un administrador del seu pa\u00eds que opere a Espanya.<\/p>\n<p>Si volem mantenir aquest grup de clients, i ampliar-ho si cap, en primer lloc caldria analitzar les principals demandes d&#8217;aquestos:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>S\u00f3n molt exigents amb l&#8217;atenci\u00f3 oferida tant en persona com telef\u00f2nicament.<\/li>\n<li>En molts casos decideixen no aprendre espanyol, per la qual cosa valoren molt positivament els serveis en la seua llengua.<\/li>\n<li>A pesar que al seu pa\u00eds de proced\u00e8ncia els horaris d&#8217;atenci\u00f3 al p\u00fablic s\u00f3n m\u00e9s redu\u00efts esperen que les empreses espanyoles els atenguen quasi a qualsevol hora.<\/li>\n<li>Demanen un nivell major de confidencialitat.<\/li>\n<li>S\u00f3n molt intolerants amb la p\u00e8rdua d&#8217;informaci\u00f3 i amb fer doble treball.<\/li>\n<li>Canvien amb facilitat d&#8217;empresa si aquesta no els satisf\u00e0.<\/li>\n<\/ul>\n<p>Evidentment no podem de la nit al dia canviar els fonaments de la nostra empresa o contractar de sobte a mitja plantilla biling\u00fce. Per\u00f2 s\u00ed hi ha moltes coses que podem fer per a anar gradualment adaptant-nos a aquests ve\u00efns tan exigents, sobretot en l&#8217;\u00e0rea d&#8217;atenci\u00f3 al client i les comunicacions. Ens hem trobat amb no pocs casos d&#8217;administradors que feien b\u00e9 el seu treball per\u00f2 la relaci\u00f3 amb aquests ve\u00efns ha anat empitjorant a causa que l&#8217;empresa ha seguit tractant-los com als seus clients espanyols.<\/p>\n<p>Entre altres mesures, recomanem anar afegint millores progressivament tals com:<\/p>\n<ul>\n<li><strong>Atenci\u00f3 telef\u00f2nica biling\u00fce<\/strong>: amb una inversi\u00f3 molt xicoteta podem atendre&#8217;ls en el seu idioma sense necessitat de contractar a m\u00e9s personal.<\/li>\n<li><strong>Horari d&#8217;atenci\u00f3 ampliat<\/strong>: un horari ininterromput de 9.00 a 20.00 soluciona en gran messura la difer\u00e8ncia de rutines di\u00e0ries entre ve\u00efns de diferents nacionalitats. A m\u00e9s en l&#8217;estranger estan molt acostumats a les <em>hotline<\/em> 24h. per a casos urgents. Si f\u00f3ra necessari \u00e9s una opci\u00f3 a considerar.<\/li>\n<li><strong>Emmagatzematge de la informaci\u00f3<\/strong>: un sistema inform\u00e0tic de registre de trucades, reexpedici\u00f3 d&#8217;informaci\u00f3, creaci\u00f3 de PDF&#8217;s a partir de faxos, etc. \u00e9s la millor forma de gestionar qualsevol incid\u00e8ncia sense necessitat de duplicar treball o haver de demanar al client que et reenvie un arxiu.<\/li>\n<li><strong>Confidencialitat<\/strong>: sempre cal contractar serveis que complisquen estrictament amb la Llei Oficial de Protecci\u00f3 de Dades. Pot par\u00e9ixer que no per\u00f2 d\u00f3na molta seguretat a un client de fora del nostre pa\u00eds.<\/li>\n<\/ul>\n<p>Aquestes s\u00f3n algunes indicacions que han portat a diversos clients nostres a mantenir la clientela estrangera sense necessitat de fer una gran inversi\u00f3 en personal. Des del nostre punt de vista sens dubte \u00e9s molt rendible contractar un <a href=\"\/ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">paquet de serveis personalitzats <\/a>que, mantenint l&#8217;estructura i funcionament de l&#8217;empresa, permeta ser competitius per a aquest mercat tan exigent.<\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_b694f32c762f8' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-7662\">\u00a1Haz clic para puntuar esta entrada!<\/div><div id='yasr-vv-second-row-container-b694f32c762f8'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-b694f32c762f8'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='7662'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='24'\r\n                                      data-rater-readonly='false'\r\n                                      data-rater-nonce='2dc6c78495'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-b694f32c762f8\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"7662\"\r\n                                   id=\"yasr-stats-dashicon-b694f32c762f8\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-b694f32c762f8\" class=\"yasr-vv-text-container\">(Votos: <span id=\"yasr-vv-votes-number-container-b694f32c762f8\">0<\/span>  Promedio: <span id=\"yasr-vv-average-container-b694f32c762f8\">0<\/span>)<\/span><\/div><div id='yasr-vv-loader-b694f32c762f8' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-b694f32c762f8'\r\n                              class='yasr-vv-bottom-container'\r\n                              style='display:none'><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>Els estrangers, sobretot brit\u00e0nics, que viuen a Espanya s\u00f3n tan nombrosos com a exigents. En alguns municipis les comunitats de ve\u00efns estan m\u00e9s que acostumades als clients estrangers per\u00f2, segons ens diu la nostra experi\u00e8ncia, \u00e9s molt habitual que la satisfacci\u00f3 amb els serveis de gesti\u00f3 de la comunitat no siga la desitjada. Ja parlarem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7396,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[212,249,216],"tags":[293,220,294,295,296],"class_list":["post-7662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencion-al-cliente-ca","category-contact-center-ca","category-empresa-y-negocio-ca","tag-administracion-de-fincas-ca","tag-atencion-al-cliente-ca","tag-comunidad-de-vecinos-ca","tag-extranjeros-ca","tag-ingleses-ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Estrangers residents a Espanya: ve\u00efns molt exigents.<\/title>\n<meta name=\"description\" content=\"contractar un paquet de serveis personalitzats que, mantenint 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