{"id":7618,"date":"2019-11-06T13:44:34","date_gmt":"2019-11-06T12:44:34","guid":{"rendered":"https:\/\/stk2019.acceseo.com.es\/que-es-un-servei-datencio-de-trucades-i-que-no\/"},"modified":"2021-04-14T16:53:40","modified_gmt":"2021-04-14T14:53:40","slug":"que-es-un-servei-datencio-de-trucades-i-que-no","status":"publish","type":"page","link":"https:\/\/www.atenciondellamadas.net\/ca\/que-es-un-servei-datencio-de-trucades-i-que-no\/","title":{"rendered":"Qu\u00e8 \u00e9s un servei d&#8217;atenci\u00f3 de trucades (i qu\u00e8 no)."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7618\" class=\"elementor elementor-7618 elementor-599\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c93d9fc elementor-section-height-min-height seccion--background-top elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"c93d9fc\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc73d72\" data-id=\"bc73d72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b8ce23 elementor-widget elementor-widget-heading\" data-id=\"6b8ce23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u00e8 \u00e9s (i qu\u00e8 no)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2362f7e elementor-widget elementor-widget-text-editor\" data-id=\"2362f7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Et contem qu\u00e9 \u00e9s, i que no, un servei d\u00b4atenci\u00f3 de trucades<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2a50fcc\" data-id=\"2a50fcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc65dba elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"dc65dba\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"742\" height=\"743\" src=\"https:\/\/www.atenciondellamadas.net\/wp-content\/uploads\/2019\/10\/ilust-portada.svg\" class=\"attachment-full size-full wp-image-59\" alt=\"Externaliza con nosotros tu servicio de recepci\u00f3n de llamadas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72005af elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"72005af\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6df3d73\" data-id=\"6df3d73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-682300e elementor-widget elementor-widget-template\" data-id=\"682300e\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"7554\" class=\"elementor elementor-7554 elementor-319\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e20222 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e20222\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ce657f\" data-id=\"1ce657f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33252f6 elementor-widget elementor-widget-heading\" data-id=\"33252f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimitza el teu departament<br>d\u00b4atenci\u00f3 al client.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd31da elementor-widget elementor-widget-text-editor\" data-id=\"ffd31da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oferix als teus clients un servei<br \/>d\u00b4atenci\u00f3 de cridades<br \/>profesional i efica\u00e7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-332fbff\" data-id=\"332fbff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-504ca13 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"504ca13\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NzU1MSwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Informa\u00b4t sense comprom\u00eds<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-928b766 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"928b766\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-57854c9\" data-id=\"57854c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-173a53a elementor-widget elementor-widget-text-editor\" data-id=\"173a53a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Despr\u00e9s d&#8217;anys de telemarketing agressiu i serveis d&#8217;atenci\u00f3 al client poc efica\u00e7os, tant empreses com consumidors tenen una imatge err\u00f2nia del que aquest servei pot aportar ja que per a la gran majoria de les persones una mala experi\u00e8ncia perdura en la mem\u00f2ria molt m\u00e9s que una bona i, de fet, fan falta moltes experi\u00e8ncies positives per oblidar una negativa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3060a8e\" data-id=\"3060a8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ab3d89 elementor-widget elementor-widget-text-editor\" data-id=\"6ab3d89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aquesta \u00e9s la ra\u00f3 per la qual sempre tractem d&#8217;explicar el que \u00e9s i el que no \u00e9s el servei que oferim. A grans trets, podem definir-ho de la seg\u00fcent manera:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f58b90 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f58b90\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22934f9\" data-id=\"22934f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a87b0b2 elementor-widget elementor-widget-heading\" data-id=\"a87b0b2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El que NO \u00e9s un servei d'atenci\u00f3 de trucades:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e2ab7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b5e2ab7\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Teleoperadores que atenen les trucades d'un nombre il\u00b7limitat d'empreses indistintament en un entorn poc corporatiu i prou soroll\u00f3s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Personal totalment ali\u00e9 a l'empresa i que, en general, \u00e9s tan evident, que genera rebuig en els clients.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un proc\u00e9s que serveix nom\u00e9s per a rebre trucades per\u00f2 que no sol tenir capacitat ni inter\u00e8s per a atendre consultes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Servei lligat completament a un gui\u00f3 i que si la consulta no quadra en el gui\u00f3 la desestima o la deixa sense resoldre.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Una barrera per a evitar donar-li informaci\u00f3 als usuaris per\u00f2 amb la impressi\u00f3 de que han sigut atesos.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8a9afa3\" data-id=\"8a9afa3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95432e8 elementor-widget elementor-widget-heading\" data-id=\"95432e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El que S\u00cd \u00e9s un servei d'atenci\u00f3 de trucades:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7309ea9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7309ea9\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un equip professional format exclusivament per a una empresa.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Operadors que malgrat ser externes un client un client les percebi com un membre est\u00e0ndard de l'empresa.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un departament per a resoldre els dubtes i, de ser massa especialitzada, si no es pot resoldre es troba la manera o la persona que s\u00ed pot.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un servei on redireccionar no solament l\u00ednies telef\u00f2niques sin\u00f3 emails de contacte i fax per a atendre a totes les consultes.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Un primer contacte de qualitat amb l'empresa amb l'objectiu d'ajudar als clients i millorar la imatge de la companyia.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ba7cee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ba7cee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f69f51f\" data-id=\"f69f51f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb2c358 elementor-widget elementor-widget-text-editor\" data-id=\"fb2c358\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I en general tot el que li demanaries a un servei extern a l&#8217;hora de confiar en la recepci\u00f3 de les trucades d&#8217;una forma professional, personalitzada a la teua empresa i efica\u00e7. En STK treballem cada dia per a desmuntar molts anys de males experi\u00e8ncies al tel\u00e8fon tant de clients com a d&#8217;empreses.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7565fd8 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"7565fd8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95cbcee\" data-id=\"95cbcee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dda6027 elementor-widget elementor-widget-template\" data-id=\"dda6027\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"7559\" class=\"elementor elementor-7559 elementor-287\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d41065 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d41065\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1c23d8\" data-id=\"e1c23d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6283e1 elementor-widget elementor-widget-heading\" data-id=\"a6283e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntes freq\u00fcents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5188d2 elementor-widget elementor-widget-accordion\" data-id=\"d5188d2\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2231\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2231\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu\u00e8 \u00e9s una secretaria virtual?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2231\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2231\"><p>Una secret\u00e0ria virtual \u00e9s una professional que li ajud\u00e9s a gestionar tot su treball de manera efica\u00e7 sense necessitat que es trobi present f\u00edsicament. Aquestes persones, li van a facilitar su treball en tots els aspectes, ja que no haur\u00e0 de preocupar-se m\u00e9s de les trucades que rep o si mancada a la cita amb un client, ja que aquesta persona l\u2019hi recordar\u00e0 a tot moment.<\/p>\n<p>Les telesecretarias que li oferim en la nostra empresa, s\u00f3n molt qualificades per a aquest tipus de treballs, donant-te un servei de qualitat, atenent a les seves trucades de forma educada, amb coneixements i prenent notes de tot l\u2019important que s\u2019ha parlat en aquesta trucada. Aquestes professionals treballen des de la nostra centraleta pel que no haur\u00e0 de comptar amb un lloc m\u00e9s dins de su empresa, ni tampoc haur\u00e0 de gestionar les despeses de la contractaci\u00f3 d\u2019una persona f\u00edsica, alguna cosa que pot anar-se-li pels n\u00favols. Aquests serveis s\u00f3n molt econ\u00f2mics, reduint costos per a su empresa, alguna cosa que agrair\u00e0 posat que una vegada comprovi l\u2019efectivitat del treball de les nostres secret\u00e0ries virtuals online, sempre voldr\u00e0 tenir una a su disponibilitat.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2232\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2232\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quines funcions realitza una secret\u00e0ria virtual online?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2232\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2232\"><p>Les funcions que pot realitzar una secret\u00e0ria virtual online s\u00f3n m\u00faltiples, ajudant-te a tot moment a delegar treballs perqu\u00e8 pugui centrar-se en uns altres de major import\u00e0ncia. Un dels treballs m\u00e9s habituals d\u2019aquestes persones especialitzades \u00e9s la recepci\u00f3 de trucades de clients o empreses que desitgen posar-se en contacte amb vost\u00e8. Aquesta professional telesecretaria informar\u00e0 de tot el necessari als usuaris que hagin anomenat, resolent els seus dubtes, i si fes mancada anotant totes les dades que se li ha facilitat. Aquestes anotacions aniran m\u00e9s endavant al seu correu o dispositiu m\u00f2bil, informant-li de tots els moviments de su agenda. Entre altres treballs trobar\u00e0 aquest \u00faltim, l\u2019organitzaci\u00f3 de l\u2019agenda, aconseguint d\u2019aquesta manera que su temps estigui millor utilitzat, dedicant-se al que de deb\u00f2 importa.<\/p>\n<p>La secret\u00e0ria personal tamb\u00e9 t\u00e9 la possibilitat de fer comprovacions en su correu, responent a clients tant per aquest mateix mitj\u00e0 o per trucada telef\u00f2nica, com tamb\u00e9 pot transformar fax que hagi rebut per a su empresa, perqu\u00e8 pugui llegir-ho immediatament en su m\u00f2bil.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2233\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2233\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">On oferiu servei de telesecretaria?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2233\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2233\"><p>El nostre servei de secret\u00e0ria virtual s\u2019ofereix a tota Espanya, ja que es tracta d\u2019un servei remot \u00edntegrament, podent estar vost\u00e8 treballant des de casa per\u00f2 tenint els beneficis d\u2019una secret\u00e0ria personal que li ajudi a gestionar su agenda i les seves trucades. El servei de telesecretaria opera des de la nostra centraleta general, en la qual disposem d\u2019un sistema inform\u00e0tic d\u2019\u00faltima generaci\u00f3, per poder oferir-te un servei professional en tots els sentits. Des d\u2019aqu\u00ed el nostre personal f\u00edsic rebr\u00e0 les trucades que tingui en su empresa, com tamb\u00e9 podr\u00e0 realitzar les trucades oportunes per concertar una cita, obtenir informaci\u00f3 d\u2019una empresa i fins i tot tancar acords amb clients. Tots aquests moviments podr\u00e0s controlar-los per mitj\u00e0 de la nostra plataforma, en la qual podr\u00e0s a m\u00e9s enviar missatges al nostre personal, indicant alguna prioritat en les trucades, o si desitja que li reenv\u00eden al correu electr\u00f2nic qualsevol fax que hagi rebut.<\/p>\n<ul class=\"su-posts su-posts-list-loop\">\n<li id=\"su-post-5235\" class=\"su-post\"><a href=\"\/?page_id=658\">Secretaria virtual Lleida<\/a><\/li>\n<li id=\"su-post-5217\" class=\"su-post\"><a href=\"\/?page_id=662\">Secretaria virtual Tarragona<\/a><\/li>\n<li id=\"su-post-5212\" class=\"su-post\"><a href=\"\/?page_id=653\">Secretaria virtual Girona<\/a><\/li>\n<li id=\"su-post-5166\" class=\"su-post\"><a href=\"\/?page_id=650\">Secretaria virtual Barcelona<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2234\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2234\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Com puc contractar-vos?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2234\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2234\"><p>Per contractar el nostre servei de secret\u00e0ria virtual tan sol ha de posar-se en contacte amb nosaltres. Podr\u00e0s fer-ho tant per correu electr\u00f2nic, sol\u00b7licitant tota la informaci\u00f3 que desitgis tenir, podent-te donar un pressupost dels nostres serveis sense comprom\u00eds algun i totalment gratu\u00eft, o b\u00e9 si prefereixes parlar amb un dels nostres teleoperadores, podr\u00e0s cridar-nos i contractar els nostres serveis per aquest mitj\u00e0.<\/p>\n<p>Des del moment que contracta amb nosaltres a su secret\u00e0ria personal, tindr\u00e0 acc\u00e9s a altres serveis amb els quals podr\u00e0s gestionar tot tipus d\u2019accions interessants que poden ajudar-li en su moment a dia, millorant l\u2019organitzaci\u00f3 tant dsu treball com de su empresa. Recorda que les nostres secret\u00e0ries podran rebre i realitzar trucades, podent enviar-los un correu o un missatge per donar prioritat a un client o per si vulgues que et passin una trucada d\u2019una persona d\u2019especial import\u00e0ncia. D\u2019igual manera, podr\u00e0 veure cada moviment i el registre de trucades que s\u2019ha realitzat tant en el dia com durant la setmana o el mes, portant un control de tot el que el nostre servei de telesecretaria virtual duu a terme.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div style='text-align:center' class='yasr-auto-insert-visitor'><!--Yasr Visitor Votes Shortcode--><div id='yasr_visitor_votes_6992072d39e2a' class='yasr-visitor-votes'><div class=\"yasr-custom-text-vv-before yasr-custom-text-vv-before-7618\">\u00a1Haz clic para puntuar esta entrada!<\/div><div id='yasr-vv-second-row-container-6992072d39e2a'\r\n                                        class='yasr-vv-second-row-container'><div id='yasr-visitor-votes-rater-6992072d39e2a'\r\n                                      class='yasr-rater-stars-vv'\r\n                                      data-rater-postid='7618'\r\n                                      data-rating='0'\r\n                                      data-rater-starsize='24'\r\n                                      data-rater-readonly='false'\r\n                                      data-rater-nonce='c7981e3676'\r\n                                      data-issingular='false'\r\n                                    ><\/div><div class=\"yasr-vv-stats-text-container\" id=\"yasr-vv-stats-text-container-6992072d39e2a\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\"\r\n                                   class=\"yasr-dashicons-visitor-stats\"\r\n                                   data-postid=\"7618\"\r\n                                   id=\"yasr-stats-dashicon-6992072d39e2a\">\r\n                                   <path d=\"M18 18v-16h-4v16h4zM12 18v-11h-4v11h4zM6 18v-8h-4v8h4z\"><\/path>\r\n                               <\/svg><span id=\"yasr-vv-text-container-6992072d39e2a\" class=\"yasr-vv-text-container\">(Votos: <span id=\"yasr-vv-votes-number-container-6992072d39e2a\">0<\/span>  Promedio: <span id=\"yasr-vv-average-container-6992072d39e2a\">0<\/span>)<\/span><\/div><div id='yasr-vv-loader-6992072d39e2a' class='yasr-vv-container-loader'><\/div><\/div><div id='yasr-vv-bottom-container-6992072d39e2a'\r\n                              class='yasr-vv-bottom-container'\r\n                              style='display:none'><\/div><\/div><!--End Yasr Visitor Votes Shortcode--><\/div>","protected":false},"excerpt":{"rendered":"<p>Qu\u00e8 \u00e9s (i qu\u00e8 no)? Et contem qu\u00e9 \u00e9s, i que no, un servei d\u00b4atenci\u00f3 de trucades Despr\u00e9s d&#8217;anys de telemarketing agressiu i serveis d&#8217;atenci\u00f3 al client poc efica\u00e7os, tant empreses com consumidors tenen una imatge err\u00f2nia del que aquest servei pot aportar ja que per a la gran majoria de les persones una mala [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[],"class_list":["post-7618","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qu\u00e8 \u00e9s un servei d&#039;atenci\u00f3 de trucades (i qu\u00e8 no).<\/title>\n<meta name=\"description\" content=\"En STK trabajamos cada d\u00eda para desmontar muchos a\u00f1os de malas experiencias en la atenci\u00f3n de llamadas tanto de clientes como de empresas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.atenciondellamadas.net\/ca\/que-es-un-servei-datencio-de-trucades-i-que-no\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u00e8 \u00e9s un servei d&#039;atenci\u00f3 de trucades (i qu\u00e8 no).\" \/>\n<meta property=\"og:description\" content=\"En STK trabajamos cada d\u00eda para desmontar muchos a\u00f1os de malas experiencias en la atenci\u00f3n de llamadas tanto de clientes como de empresas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.atenciondellamadas.net\/ca\/que-es-un-servei-datencio-de-trucades-i-que-no\/\" \/>\n<meta property=\"og:site_name\" content=\"Professionals en 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